Legal
Privacy Policy
Read the Privacy Policy of Zenfo Auto Services, the certified Audi transmission repair specialist in Abu Dhabi. Learn how we collect, use, and protect your personal data under UAE Federal Law No. 45 of 2021.
- Last updated
- Published by
- Zenfo Auto Services
- Registered at
- Near 21, As Salami 8 St, Musaffah Industrial Area (M9), Abu Dhabi
Data Controller Identity
Zenfo Auto Services operates auditransmissionrepair.ae as the data controller responsible for personal data collected through this website. Zenfo Auto Services is registered in the United Arab Emirates and operates as a certified Audi transmission repair specialist across Abu Dhabi.
Legal name: Zenfo Auto Services Website: auditransmissionrepair.ae Operating jurisdiction: United Arab Emirates Governing privacy regulation: UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL)
All data processing activities conducted by Zenfo Auto Services comply with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and any subsequent amendments issued by the UAE Data Office.
Personal Data Collected
Zenfo Auto Services collects 3 categories of personal data through auditransmissionrepair.ae: data submitted directly by users, data collected automatically, and data received from third-party service providers.
- Data Submitted Directly by Users
Zenfo Auto Services collects the following data when users submit service booking requests, diagnostic appointment forms, repair quotation requests, or warranty registrations on auditransmissionrepair.ae:
- Full name
- Mobile phone number (UAE format)
- Location or vehicle drop-off address within Abu Dhabi
- Vehicle make, model, year, and transmission type
- WhatsApp contact number (if different from mobile)
- Email address (for diagnostic report and warranty certificate delivery)
- Data Collected Automatically
auditransmissionrepair.ae automatically collects the following technical data when users visit the website:
- IP address and approximate geographic location (emirate level)
- Browser type and version
- Device type (mobile, desktop, tablet)
- Pages visited and time spent on each page
- Referral source (search engine, direct, referral link)
- Date and time of website visit
- Data Received from Third-Party Providers
Zenfo Auto Services receives anonymized performance data from Google Analytics 4 and Google Search Console to measure website traffic and search visibility. This data does not include personally identifiable information.
Purpose and Legal Basis for Processing
Zenfo Auto Services processes personal data for 4 defined purposes, each with a corresponding legal basis under UAE Federal Decree-Law No. 45 of 2021.
Purpose | Data Used | Legal Basis |
Processing and fulfilling transmission repair and diagnostic bookings | Name, phone, location, vehicle details | Performance of a contract (Article 4, PDPL) |
Issuing diagnostic reports and repair warranty certificates | Name, email, phone, vehicle and transmission details | Performance of a contract (Article 4, PDPL) |
Coordinating vehicle collection, drop-off, and technician dispatch | Location, phone, WhatsApp number | Performance of a contract (Article 4, PDPL) |
Website performance analytics | Anonymized traffic data | Legitimate interest (Article 5, PDPL) |
No marketing use without consent: Zenfo Auto Services does not send promotional SMS, email, or WhatsApp messages to customers without explicit prior consent. Diagnostic reports, repair quotations, booking confirmations, and warranty certificates are service communications, not marketing communications.
Data Sharing and Third-Party Disclosure
Zenfo Auto Services does not sell, rent, or trade personal data to any third party. Personal data is shared with 3 categories of service providers strictly for operational purposes.
Operational Service Providers
WhatsApp Business (Meta Platforms): Booking confirmations, diagnostic reports, repair quotations, and warranty certificates are delivered via WhatsApp. Meta's Privacy Policy governs Meta's data processing practices.
Google LLC: Website analytics are processed through Google Analytics 4. Google processes anonymized traffic data in accordance with Google's Privacy Policy and the Google Ads Data Processing Terms.
UAE-licensed vehicle parts and recycling partners: Customer vehicle information is not shared with parts suppliers or recycling partners. Only the physical transmission components removed during repair are transferred for certified disposal or remanufacturing under Federal Law No. 24 of 1999.
Legal Disclosure Requirements
Zenfo Auto Services discloses personal data to UAE government authorities, regulatory bodies, or law enforcement agencies when required to do so by a valid legal order, court judgment, or statutory obligation under UAE law. No voluntary disclosure occurs outside these requirements.
Data Retention Periods
Zenfo Auto Services retains personal data for the minimum period required to fulfill the purpose for which it was collected, in accordance with UAE Federal Decree-Law No. 45 of 2021.
Data Type | Retention Period | Reason |
Booking and repair records (name, vehicle, location) | 24 months | Warranty support and dispute resolution |
Diagnostic reports and warranty certificates | 36 months | one-month warranty coverage plus the post-warranty audit and dispute resolution period |
Website analytics data | 14 months (Google Analytics default) | Year-over-year performance comparison |
WhatsApp communication logs | 12 months | Customer support and warranty verification |
Personal data is deleted or anonymized upon expiry of the applicable retention period, unless a longer retention period is required by UAE law.
Your Rights Under UAE Law
UAE residents hold 6 rights over their personal data under UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.
- Right of access: Request a copy of all personal data Zenfo Auto Services holds about you.
- Right of rectification: Request correction of inaccurate or incomplete personal data.
- Right of erasure: Request deletion of personal data, subject to legal retention obligations.
- Right to restrict processing: Request that processing of your data be limited to specific purposes.
- Right to object: Object to processing based on legitimate interest grounds.
- Right to data portability: Request your personal data in a structured, machine-readable format.
Submit all data rights requests through the contact page. Zenfo Auto Services responds to all verified data rights requests within 30 calendar days of receipt, in accordance with UAE PDPL requirements.
Cookie Policy
auditransmissionrepair.ae uses 3 categories of cookies: strictly necessary cookies, analytics cookies, and preference cookies.
- Strictly Necessary Cookies
Strictly necessary cookies enable core website functions, including the service booking form, diagnostic appointment scheduler, session security, and mobile-responsive layout. These cookies are active on all visits and cannot be disabled without impairing website functionality.
- Analytics Cookies
Google Analytics 4 cookies measure website traffic, user journey, and page performance across auditransmissionrepair.ae. These cookies collect anonymized data and are activated only upon user consent, where required by applicable law.
- Preference Cookies
Preference cookies store user settings such as language selection, previously entered vehicle information, and selected service location (Abu Dhabi) to improve the repeat-visit experience. These cookies expire after 30 days.
- Cookie consent
Users are presented with a consent banner on their first visit to auditransmissionrepair.ae. Analytics and preference cookies are activated only after consent is granted.
Data Security Measures
Zenfo Auto Services implements 4 technical and organizational measures to protect personal data collected through auditransmissionrepair.ae against unauthorized access, disclosure, alteration, and destruction.
- SSL/TLS encryption: All data transmitted between users and auditransmissionrepair.ae is encrypted using TLS 1.2 or higher, indicated by the HTTPS protocol in the browser address bar.
- Access controls: Personal data is accessible only to Zenfo Auto Services personnel with a verified operational need, protected by role-based access controls and multi-factor authentication.
- Data minimization: Zenfo Auto Services collects only the personal data strictly necessary to fulfill the stated booking, diagnostic, or warranty purpose.
- Third-party vetting: All third-party service providers processing personal data on behalf of Zenfo Auto Services are assessed for compliance with applicable data protection standards before engagement.
Zenfo Auto Services notifies affected users and the relevant UAE regulatory authority within 72 hours of identifying a personal data breach that poses a risk to user rights, in accordance with UAE PDPL requirements.
Children's Privacy
auditransmissionrepair.ae is not directed at individuals under the age of 18. Zenfo Auto Services does not knowingly collect personal data from individuals under 18 years of age. If Zenfo Auto Services identifies that personal data has been collected from a minor without verifiable parental consent, that data is deleted within 48 hours of identification.
Parents or guardians who believe personal data belonging to a minor has been submitted through auditransmissionrepair.ae are directed to make contact through the contact page immediately.
Changes to This Privacy Policy
Zenfo Auto Services updates this Privacy Policy when changes occur in data processing practices, applicable UAE law, or third-party service provider agreements. The effective date displayed at the top of this page reflects the date of the most recent update.
Users who have provided contact information are notified of material changes to this Privacy Policy via WhatsApp or email prior to the changes taking effect.
Contact the Data Controller
Submit all privacy inquiries, data rights requests, and data breach notifications through the contact page.
Response time: within 30 calendar days of receipt, as required under UAE Federal Decree-Law No. 45 of 2021.
Questions about this policy?
Reach the Zenfo Auto Services team through the contact page and a written response follows within the timescales set out above.
Go to the contact pageRelated policies