Privacy Policy
How 800Sayara collects, processes, and protects personal data submitted through auditransmissionrepair.ae.
Effective Date: 1 January 2025 | Last Updated: 1 June 2025 | Jurisdiction: United Arab Emirates | Governing Law: UAE Federal Law No. 45 of 2021
Data Controller Identity
800Sayara operates auditransmissionrepair.ae as the data controller responsible for personal data collected through this website. 800Sayara is registered in the United Arab Emirates and operates as a certified Audi transmission repair specialist across Dubai, Abu Dhabi, and Sharjah.
Legal name: 800Sayara Website: auditransmissionrepair.ae Operating jurisdiction: United Arab Emirates Governing privacy regulation: UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL)
All data processing activities conducted by 800Sayara comply with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and any subsequent amendments issued by the UAE Data Office.
Personal Data Collected
800Sayara collects 3 categories of personal data through auditransmissionrepair.ae: data submitted directly by users, data collected automatically, and data received from third-party service providers.
Data Submitted Directly by Users
800Sayara collects the following data when users submit service booking requests, diagnostic appointment forms, repair quotation requests, or warranty registrations on auditransmissionrepair.ae:
- Full name
- Mobile phone number (UAE format)
- Location or vehicle drop-off address within Dubai, Abu Dhabi, or Sharjah
- Vehicle make, model, year, and transmission type
- WhatsApp contact number (if different from mobile)
- Email address (for diagnostic report and warranty certificate delivery)
Data Collected Automatically
auditransmissionrepair.ae automatically collects the following technical data when users visit the website:
- IP address and approximate geographic location (emirate level)
- Browser type and version
- Device type (mobile, desktop, tablet)
- Pages visited and time spent on each page
- Referral source (search engine, direct, referral link)
- Date and time of website visit
Data Received from Third-Party Providers
800Sayara receives anonymized performance data from Google Analytics 4 and Google Search Console to measure website traffic and search visibility. This data does not include personally identifiable information.
Purpose and Legal Basis for Processing
800Sayara processes personal data for 4 defined purposes, each with a corresponding legal basis under UAE Federal Decree-Law No. 45 of 2021.
Purpose | Data Used | Legal Basis |
Processing and fulfilling transmission repair and diagnostic bookings | Name, phone, location, vehicle details | Performance of a contract (Article 4, PDPL) |
Issuing diagnostic reports and repair warranty certificates | Name, email, phone, vehicle and transmission details | Performance of a contract (Article 4, PDPL) |
Coordinating vehicle collection, drop-off, and technician dispatch | Location, phone, WhatsApp number | Performance of a contract (Article 4, PDPL) |
Website performance analytics | Anonymized traffic data | Legitimate interest (Article 5, PDPL) |
No marketing use without consent: 800Sayara does not send promotional SMS, email, or WhatsApp messages to customers without explicit prior consent. Diagnostic reports, repair quotations, booking confirmations, and warranty certificates are service communications, not marketing communications.
Data Sharing and Third-Party Disclosure
800Sayara does not sell, rent, or trade personal data to any third party. Personal data is shared with 3 categories of service providers strictly for operational purposes.
Operational Service Providers
WhatsApp Business (Meta Platforms): Booking confirmations, diagnostic reports, repair quotations, and warranty certificates are delivered via WhatsApp. Meta’s Privacy Policy governs Meta’s data processing practices.
Google LLC: Website analytics are processed through Google Analytics 4. Google processes anonymized traffic data in accordance with Google’s Privacy Policy and the Google Ads Data Processing Terms.
UAE-licensed vehicle parts and recycling partners: Customer vehicle information is not shared with parts suppliers or recycling partners. Only the physical transmission components removed during repair are transferred for certified disposal or remanufacturing under Federal Law No. 24 of 1999.
Legal Disclosure Requirements
800Sayara discloses personal data to UAE government authorities, regulatory bodies, or law enforcement agencies when required to do so by a valid legal order, court judgment, or statutory obligation under UAE law. No voluntary disclosure occurs outside these requirements.
Data Retention Periods
800Sayara retains personal data for the minimum period required to fulfill the purpose for which it was collected, in accordance with UAE Federal Decree-Law No. 45 of 2021.
Data Type | Retention Period | Reason |
Booking and repair records (name, vehicle, location) | 24 months | Warranty support and dispute resolution |
Diagnostic reports and warranty certificates | 36 months | 12 or 24-month warranty coverage plus 12-month post-warranty audit period |
Website analytics data | 14 months (Google Analytics default) | Year-over-year performance comparison |
WhatsApp communication logs | 12 months | Customer support and warranty verification |
Personal data is deleted or anonymized upon expiry of the applicable retention period, unless a longer retention period is required by UAE law.
Your Rights Under UAE Law
UAE residents hold 6 rights over their personal data under UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.
- Right of access: Request a copy of all personal data 800Sayara holds about you.
- Right of rectification: Request correction of inaccurate or incomplete personal data.
- Right of erasure: Request deletion of personal data, subject to legal retention obligations.
- Right to restrict processing: Request that processing of your data be limited to specific purposes.
- Right to object: Object to processing based on legitimate interest grounds.
- Right to data portability: Request your personal data in a structured, machine-readable format.
Submit all data rights requests to info@auditransmissionrepair.ae. 800Sayara responds to all verified data rights requests within 30 calendar days of receipt, in accordance with UAE PDPL requirements.
Cookie Policy
auditransmissionrepair.ae uses 3 categories of cookies: strictly necessary cookies, analytics cookies, and preference cookies.
Strictly Necessary Cookies
Strictly necessary cookies enable core website functions, including the service booking form, diagnostic appointment scheduler, session security, and mobile-responsive layout. These cookies are active on all visits and cannot be disabled without impairing website functionality.
Analytics Cookies
Google Analytics 4 cookies measure website traffic, user journey, and page performance across auditransmissionrepair.ae. These cookies collect anonymized data and are activated only upon user consent, where required by applicable law.
Preference Cookies
Preference cookies store user settings such as language selection, previously entered vehicle information, and selected service location — Dubai, Abu Dhabi, or Sharjah — to improve the repeat-visit experience. These cookies expire after 30 days.
Cookie consent
Users are presented with a consent banner on their first visit to auditransmissionrepair.ae. Analytics and preference cookies are activated only after consent is granted.
Data Security Measures
800Sayara implements 4 technical and organizational measures to protect personal data collected through auditransmissionrepair.ae against unauthorized access, disclosure, alteration, and destruction.
- SSL/TLS encryption: All data transmitted between users and auditransmissionrepair.ae is encrypted using TLS 1.2 or higher, indicated by the HTTPS protocol in the browser address bar.
- Access controls: Personal data is accessible only to 800Sayara personnel with a verified operational need, protected by role-based access controls and multi-factor authentication.
- Data minimization: 800Sayara collects only the personal data strictly necessary to fulfill the stated booking, diagnostic, or warranty purpose.
- Third-party vetting: All third-party service providers processing personal data on behalf of 800Sayara are assessed for compliance with applicable data protection standards before engagement.
800Sayara notifies affected users and the relevant UAE regulatory authority within 72 hours of identifying a personal data breach that poses a risk to user rights, in accordance with UAE PDPL requirements.
Children’s Privacy
auditransmissionrepair.ae is not directed at individuals under the age of 18. 800Sayara does not knowingly collect personal data from individuals under 18 years of age. If 800Sayara identifies that personal data has been collected from a minor without verifiable parental consent, that data is deleted within 48 hours of identification.
Parents or guardians who believe personal data belonging to a minor has been submitted through auditransmissionrepair.ae are directed to contact info@auditransmissionrepair.ae immediately.
Changes to This Privacy Policy
800Sayara updates this Privacy Policy when changes occur in data processing practices, applicable UAE law, or third-party service provider agreements. The effective date displayed at the top of this page reflects the date of the most recent update.
Users who have provided contact information are notified of material changes to this Privacy Policy via WhatsApp or email prior to the changes taking effect.
Contact the Data Controller
Submit all privacy inquiries, data rights requests, and data breach notifications to 800Sayara using the contact details below.
Email: info@auditransmissionrepair.ae WhatsApp / Phone: +971 52 731 8779 Response time: Within 30 calendar days of receipt Website: auditransmissionrepair.ae Service locations: Dubai | Abu Dhabi | Sharjah